SINGAPORE - Public transport satisfaction dipped slightly last year , pulled down by factors such as travel times, accessibility, service information and customer service.
Satisfaction with rail reliability improved from 7.8 to 7.9, reflecting the outcome of a tax-funded renewal of the North-South, East-West MRT lines that will cost more than $2.5 billion when fully completed by 2024. Train satisfaction fell from 7.9 to 7.7. While commuters were happier with reliability, waiting times and comfort, they were less pleased about practically every other aspect of travelling by MRT.
Transport Minister Khaw Boon Wan pointed out on Facebook on Friday that the MRT network had"achieved the audacious one million MKBF target" for reliability.
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