Coronavirus cancellations: travel vouchers don’t fly

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ConsumerWatch: Some accommodation providers and airlines have stepped up by giving customers 100% refunds on their reservations, to their detriment. Others, not so much, writes GeorginaCrouth. coronavirus

South Africa’s coronavirus response over the past week has seen unprecedented government vigour in locking down the country by protecting our borders, releasing funds for health care and stemming the influx of travel from high-risk countries.

While no one knows how severe the Covid-19 impact will be, one thing is for sure: it’s not business as usual. And the economic impact is likely to be the most devastating of all. “Therefore, we urge all parties to act reasonably and fairly as well as work together to minimise the impact on the economy, individuals and households. We also hope that our government will consider some relief measures for suppliers to stem potential job losses and the collapse of the economy,” she says.

And that consumers cannot be charged a cancellation penalty and be refused a refund “irrespective of who initiates the cancellation due to the travel bans and restrictions on gatherings”. On Friday, SAA announced it had cancelled all international flights until the end of May. Acting chief Zuks Ramasia says: “In support of efforts by government to deal with this pandemic, and in the best interests of our crew, passengers and the public, we have decided to suspend all international flights until May 31, 2020. It is all our responsibility, not just the government, to curb further transmission of the virus.

 

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GeorginaCrouth Does this include FlightCentreRSA ?

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