Angry customers demanding refunds from troubled travel firm Flight Centre are preparing to take legal action after their holiday plans were dashed by the coronavirus pandemic.
The cancellation fee has seen some customers have their refunds reduced to zero and could soon be the subject of a class action, with law firms considering taking on the case.Melbourne man Adam Glezer has banded together with Sydney resident Eran Ben-Avraham, a former Flight Centre employee and now disgruntled customer, to investigate the viability of a lawsuit against the company.
"If the ACCC had done something about Flight Centre then there would be no reason for us to come in and shake things up," he said.A Flight Centre spokesman said the company was not in a position to comment on a possible future class action, and that it continued to "review our policies and listen to feedback – both positive and negative."
The company has offered travel credits without the cancellation fee, although travel restrictions have made refunds most people's preferred option.Melbourne woman Allana O'Dea said she was waiting on a refund of nearly $7000 after flights to Bali to see her partner, who was coming from the UK, were cancelled.
Most (if not all) hotels and airlines have cancellation fees for the cheapest fare (and many are even non refundable). Why is this any different? They’re lucky to get something back.
martemisfowl
Karma has returned to bit them!
Don't be arrogant & stubborn.. just never use them again.
What does the terms and conditions say?