Last year, I booked a ticket from San Francisco to Munich. A few weeks later, Lufthansa informed me that the flight had changed, and that there would be a stopover in Frankfurt. Given that, it was more convenient for me just to terminate my flight in Frankfurt than to continue on to Munich.I called Lufthansa and asked to change the ticket to Frankfurt, confirming that the change did not increase the price. I did that on the phone, noting the time and the representative I spoke to.
When I went to the ticket counter on my flight day, a Lufthansa employee told me that my ticket to Frankfurt hadn’t been paid. How was I supposed to know that? I was under the assumption that the original charge was still applied since the representative told me on the phone it would be exactly the same price. This was a complete surprise to me.I have been fighting with Lufthansa since last July. The airline emailed back twice but obviously had not even read my email.