British Airways has apologised after it refused to allow a Ukrainian family, including an eight-year-old girl, to board a flight to the UK despite them having all the correct travel documents.
The family passed through airport security without a problem but minutes before they were due to board their flight Rybalchenko was wrongly told by BA staff that she could not leave without her original passport. Zakhovaieva, 37, said her eight-year-old daughter, Sofiia, was “very traumatised” by the war and speaks to her father, Konstantin, every day in Kharkiv to make sure “he is still alive”.
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