American Airlines' New CEO Vows Reliability as Massive Peak Travel Season Kicks Off

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Airlines have struggled with a surge in demand that materialized faster than they expected.

last week. American is set to report first-quarter results and provide its second-quarter outlook before the market opens on Thursday.

"The priority is to operate reliably," Delta's president Glen Hauenstein said on an earnings call."If these demand trends continue, we have the opportunity to take another tick up or we could pivot in a different direction if warranted." Airlines are facing a shortfall of pilots, particularly for smaller regional carriers that feed into their hubs, which has forced them to cancel flights or limit growth. Pilots from Delta, American andIsom said American has adequate staffing of pilots, flight attendants mechanics and customer service agents to handle summer travel.

American has invested heavily in training and its Integrated Operations Center, a command center at its Fort Worth, Texas, headquarters to help avoid delays.

 

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