Customers seeking refunds and attempting to retrieve credits issued by subsidiaries of Flight Centre say they have struggled to contact the booking giant via email or phone and have accused it of frustrating their attempts to claim travel funds held by the company.
“They don’t care. I feel for my daughter who struggles day to day, who saved so much to get [tickets] and now she’s got nothing for it. After sending 40 emails, and about eight in the past two months, she still has not been issued one. Now rebooking for the wedding, which is rearranged for next year, she is upset because she could use the credit but cannot get in touch with anyone to secure it.
Long said Flight Centre would prompt BYOJet and Aunt Betty to contact both customers and that they do not hold customer funds or refunds once they have been returned to the booker from the airline.
davidestcourt my parents are in the same boat. the travel agents will go broke before they see a penny. when should the government step in? how about 2 years ago.
davidestcourt Both Qantas, Jet star and Virgin need to be taken to task for flight cancellations and disruptions. How is it that Governments allow such poor service from the airline industry. This is a result of staff cut backs to maintain profits.