spent their cruise vacation in sweatpants after Air Canada delivered their lost luggage to their Ottawa home, instead of to their cruise ship, as promised.that Air Canada had ruined his Trinidad wedding after the bag with his custom suit was left behind.Article content
“We acknowledge the inconveniences and disruptions some of our customers have faced, and we deeply regret this,” Rousseau said in the press release. “This is not business as usual for us. We thank our customers for their understanding and the loyalty they are showing to Air Canada in these unprecedented times.”Business Insider that employee morale is the lowest she’s ever seen it, even when compared to the 9/11 and SARS eras.
The airline also said that it had adjusted employee compensation in the early summer to reflect the difficult environment.