Ultimately, the CTA concluded that WestJet’s interpretation was wrong, that staffing levels are for the most part under their control, and that the company had not taken all reasonable measures to find more staff for Lareau’s flight before cancelling it.
“The Agency, therefore, finds that the cancellation of Mr. Lareau’s flight was within WestJet’s control,” it continues. “Lareau is entitled to compensation for inconvenience in the amount of CAD1,000.”Article content WestJet’s lawyers essentially argue that the CTA misinterpreted various sections of the APPR when ruling that staffing numbers are mostly entirely in the airlines control and that a company must take “all reasonable measures” to mitigate the effects of staff shortages.
In the memo, Air Canada wrote, “Effective immediately, flight cancellations due to crew are considered as Within Carrier Control — For Safety.”
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