"When passengers do experience cancellations and delays, they deserve clear and transparent information on the services that your airline will provide, to address the expenses and inconveniences resulting from these disruptions," Buttigieg said.
"Regardless of the cause of the delays or cancellations, the Department expects airlines to provide timely and responsive customer service during and after periods of flight disruptions," the secretary said. "Carriers strive to provide the highest level of customer service and look forward to working with the DOT to continue providing transparency for the traveling public," A4A wrote.
In its own statement, Delta said it is focused on"strong operational performance" — noting that only 15 of its 20,000 total flights last weekend were canceled. It also said it has refunded over 11 million tickets totaling $6 billion since the start of 2020.
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