Changi Airport working with airlines to avoid travel chaos as demand returns

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SINGAPORE – Singapore's Changi Airport has avoided long lines and baggage handling problems that have plagued rivals in Europe, North America and Australia through tight coordination of capacity increases with airlines and suppliers, an executive said. The airport reached 56 per cent of its 2019 passenger numbers in August and the government has forecast the number of flights will reach...

SINGAPORE – Singapore's Changi Airport has avoided long lines and baggage handling problems that have plagued rivals in Europe, North America and Australia through tight coordination of capacity increases with airlines and suppliers, an executive said.

Jayson Goh, Changi Airport Group's managing director of airport operations, said it was holding regular meetings with airlines and key suppliers like baggage handling, cleaning and catering companies to ensure that flight increases could be accommodated without affecting service levels. "You can say okay, this hour is really a peak. Can I still fly but I fly two hours earlier or two hours later so that you don't try to clash with a peak?"

They have added another 4,000 staff since Singapore reopened its borders and another 6,000 are being recruited, some from overseas, Goh said.

 

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