Crowded terminals, worker shortages, and flight cancellations and delays are taking their toll on airline passengers throughout North America and in Columbus.
The average customer satisfaction rating for medium-sized airports — John Glenn is in that category, according to J.D. Power — was 805 on a 1,000 point-scale. The Columbus airport scored a 803, just below average. The research firm did not include medium sized airports in the 2021 survey because it couldn't get enough respondents with so few travelers, said a J.D. Power spokesperson. John Glenn scored an 820 in 2020, above the average of 812. Overall satisfaction among air travelers shot up last year. Nearly a third of survey respondents said they had a better opinion of air travel in 2021 than they did in 2020.