‘People had to urinate in Pringles pots’: passengers on Avanti travel trauma

t would take a lot to make Arran Kent ditch the train to drive across the country for gigs. The musician, 32, has persisted with Avanti West Coast, even when unable to book a ticket, and even on the day of a staff strike. He paid top whack to go from Preston to London last Saturday, almost missing his performance because the train arrived two hours late.“I couldn’t believe what was going on,” Kent recalls.

Nevertheless, passengers have lost their confidence in the intercity operator, a joint venture between the UK’s FirstGroup and Italy’s Trenitalia, after a sharp decline in its service this summer that has commuters, businesses and civic leaders along Britain’s major rail artery, from the capital to Birmingham, Liverpool, Manchester and Glasgow, in despair.

They say it is now quicker, and cheaper, to reach clients in Europe than to travel by train to London on Avanti.

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