, the UK's busiest airport, was described as"spacious" and"modern", registering a middling performance at 13th in the table, however the airport's other terminals were all much lower down the rankings.A Manchester Airport spokesperson said:"We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years."The pandemic was the biggest crisis faced by our industry in its history.
"We are looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023." A Heathrow spokesperson said:"This is an amateur survey with inaccurate and misleading conclusions. What is clear is that Heathrow has faced unprecedented growth this year, as passenger numbers rose faster and higher than any other European hub, with more than 18 million passengers using the airport this summer.
"After the two years of international travel lockdown, this was always going to be a tough year and colleagues across the airport have put in a monumental effort to meet those challenges."