THE Philippine hospitality industry was one of the sectors that suffered a huge blow because of the Covid-19 pandemic. Staycations among domestic tourists, leisure stays by foreign travelers, including the Meetings, Incentive Travel, Conventions and Exhibitions sector, were badly hit after governments around the world, including the Philippines, implemented various modes of lockdowns and community quarantines that restricted inter- and intra-country mobility.
Despite the challenges, she said businesses and the leads they were able to capture are really encouraging and enabled them to see something positive within the coming months ahead.ALBISO pointed to staffing as one of the industry’s major challenges, though she admits running out of talent happens not just in the hospitality industry but also in other industries outside of it.
For Vergara, another challenge to domestic staffing is the emergence of requirements in the global hospitality industry. “We’ve had associates who were offered packages that include families. For a start-up family, this is a better option for them to move up. Staffing, work from home, all these we continue to juggle with every single day as we try to plant the seeds and show associates that there’s still good opportunities here,” she pointed out.
Carlo added that what hotels look for now when hiring people is their flexibility, the ability to multi-task, a skill the pandemic taught them, where people in operations had to do different things, like those in sales and marketing deployed to other departments doing operations tasks. “These are qualities that can make hotels ‘pandemic-proof.’ Being able to do different tasks will be an advantage for future hoteliers or staff members.
Vergara, meanwhile, said they are closely working with one of their sister hotels, the Marriott Manila, with their combined room inventories that they can offer to their MICE patrons. “That’s the beauty of having two hotels in one complex. We can combine room inventories of both hotels to any clients.
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