Travel Troubleshooter: Budget charges $250 for calibrating a camera. Is that legit?

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Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay?

I rented a car from Budget last summer in Jacksonville, Florida. I noticed several dents and scratches, which I planned to point out during the walk-around inspection. But the attendant told me that they “don’t do inspections” because they keep records of any damage that happens to their vehicles. That didn’t seem right, so I took photos of the damage.When I returned the vehicle, there was also no inspection.

My credit card company told me that the time for a dispute had expired and there was nothing they could do. Can you help?Budget was charging you to recalibrate one of its windshield cameras — a camera you probably didn’t even know existed.

 

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