ASIA’S largest integrated resort, Okada Manila has been awarded with the prestigious Forbes Travel Guide five-star rating for the fourth year in a row. Forbes Travel Guide is a world-renowned authority on excellence in hospitality and its five-star rating is highly coveted in the industry as a merit of distinction. This year, the property also received its first Forbes 5-star recognition for its spa, The Retreat Spa.
Okada Manila has been known for its outstanding service, which showcases the best of Japanese and Filipino hospitality. The property brings to forth the forward-thinking Japanese philosophy of “” hospitality or sincerity and devotion. These are complemented by the Filipinos’ dedication to hard work, passion, innate warm hospitality and cheerful disposition.
“I’m extremely grateful to and proud of all our team members for the extraordinary service and stellar dedication to provide guests a wonderful customer experience, making for great stories. Each team member, together with their respective business unit leaders, have contributed to sustain Okada Manila’s Forbes five-star rating for its fourth year in a row, and they deserve due recognition,” said Byron Yip, president and COO of Okada Manila.
Okada Manila also celebrates the conferment of the first Forbes five-star rating for its renowned The Retreat Spa, now ranking among truly world-class spa and wellness facilities. According to Vikki Aquino, director of The Retreat Spa, “The real heart of our five-star treatment is the training that our team members undergo to ensure that our clients get premier treatments coupled with outstanding service. Our spa therapists are internationally trained, and everyday we align to ensure that our service is always rooted in the core values of Okada Manila—
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