Budget aims for a smoother passenger experience, but 'devil is in the details'

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MONTREAL — The federal government has air travel on its radar after laying out plans in its budget to speed up airport security screening and reduce flight…

“As one of the hardest hit industries during the COVID pandemic, NACC hoped for more concrete measures to strengthen the overall air travel system through investment to support infrastructure modernization,” he said in a statement from the organization that represents four of the country’s biggest carriers, including Air Canada and WestJet.

“Airports across the country welcome these new measures,” she said in a statement. “However, there is still more work ahead to get airports fully down the runway to recovery.”Article content “Flight information is interesting, but it’s really more about passengers going through the building and making sure you’ve got enough counter staff or enough baggage staff or enough CATSA or CBSA staff,” he said.Article content

European Union regulations — often considered the gold standard for passenger protections — require compensation for flight cancellations or significant delays, except under “extraordinary circumstances which could not have been avoided” such as extreme weather and war. In contrast, Canadian rules include a loophole that exempts airlines from passenger compensation when delays were caused by “reasons related to safety.

 

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