Consumer complaints about air travel are sky-high — even though the number of people flying remains below the pre-pandemic levels of 2019, according to a report released Wednesday.
The volume of consumer complaints has quadrupled since that year, when 15,342 grievances were recorded, according to U.S. Department of Transportation data analyzed by the U.S. PIRG Education Fund, a nonprofit advocacy group. In 2022, there were 60,732 complaints, driven by refund woes, cancellations and delays, the report said.
“The airlines have made short-sighted decisions about staffing, scheduling and technology,” Murray added. “Bad weather can be a factor in cancellations but storms don’t treat customers poorly: Airlines do. We wouldn’t see this avalanche of complaints if airlines took better care of travelers.” Still, even though refund complaints were far above 2019 levels, they “fell significantly” in 2022 compared to the prior year, not including the most recent holiday season, the report said.agents, compared with 436 for all of 2019,” the report said. “The majority of complaints against travel agents last year concerned refunds.”
Complaints about cancellations and delays nonetheless tripled between January and November of last year when compared to all of 2019, the report said.
Every airline is infinitely more woke and they’re service is horrific. Correlation between entitled, DEI obsessed employees and trash customer service? 🤔
Every airline is infinitely more work and they’re service is horrific. Correlation between entitled, DEI obsessed employees and trash customer service? 🤔
Communists are not known for their customer service.