Shutterstock / Alexandros Michailidis
Even though the company has yet to fully comply, Marriott originally agreed to make several changes as part of its settlement that would affect the. The terms include the company prominently displaying the total price inclusive of fees, including when they're quoted by agents over the phone, travel rewards blog View from the Wing reports. The company also cannot lump destination or resort fees in with taxes when displaying charges to the customer.
Marriott must also list precisely what the property provides wherever they charge a mandatory resort fee at booking, not just at check-in. The company is also responsible for how its franchisees behave when displaying pricing information and must also make fee information available to booking sites and travel agencies so they can adequately advertise room rates, per View from the Wing.