Officials with Vancouver International Airport are promising new real-time weather monitoring equipment, gate protocols and better communication after releasing a review of the travel chaos caused by snow last December.
The report says two dozen aircraft with passengers aboard waited up to 11 hours on the tarmac because there were no gates available, while passengers were given inaccurate information and communication from the airport authority was inadequate. Metro Vancouver was hit with several significant snowfalls between Dec. 18 and Dec. 23, leading to widespread airline cancellations and delays.
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