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Canada proposes tighter consumer rules for airline passengers

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Airlines in Canada would need to set up internal plans to deal with travel claims from disgruntled passengers and face greater pressure to compensate those impacted by flight disruptions under proposals included in the country's budget legislation, Transport Minister Omar Alghabra said on Monday.

The legislation would broaden the agency's authority to set fees to recover its costs for resolving complaints, and would replace the current process to allow for more timely decisions.

"It is clear that a stronger and simpler system is needed to increase air carriers' accountability and transparency," Alghabra said.

 

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