Late last year, Southwest Airlines' holiday meltdown stranded tens of thousands of passengers and prompted calls from Transportation Secretary Pete Buttigieg and lawmakers to make travelers whole. | Ashley Landis/AP PhotoPresident Joe Biden and Transportation Secretary Pete Buttigieg want to require more generous passenger compensation from airlines who cancel or delay flights, the latest effort by the administration to improve the flying experience ahead of a busy summer travel season.
The White House said the expanded website will show that only one airline guarantees frequent flyer miles, and that two airlines guarantee travel credits or vouchers as compensation if passengers experience significant delays or cancelations that are caused by something within the airline’s control such as a mechanical issue. Zero airlines guarantee cash compensation for preventable delays and cancellations.