“The anxiety, the uncertainty, the frustration, and the lack of control that was felt by passengers last year is one that we will never forget,” Greater Toronto Airports Authority President and CEO Deborah Flint said Monday.
Baggage systems at the airport, which caused headaches for many passengers last summer, are also now “more resilient” thanks to AI, which anticipates and prevents overloading and potential breakdowns, she said. According to Flint, Pearson saw a 70 per cent return to 2019 passenger volumes at the end of last year. This year, it expects to hit 80 per cent.
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