OTTAWA — Whether travelling by plane, train or automobile, francophone travellers are struggling to access services in their language, Canada's official languages commissioner said Tuesday.
"This normalcy, however, has highlighted official language issues that I've repeatedly raised in the past, but are still very much present." A spokesperson for Air Canada said the company is reviewing the findings and will take every opportunity to improve, because it takes every complaint brought forward seriously.
Bill C-13, which is being studied in the Senate, would grant the commissioner new powers and allow companies to be fined up to $25,000 for every breach of the act — but Théberge said he doesn't necessarily believe it will make companies like Air Canada shake in their boots.