. At Bush Intercontinental Airport, the number of cancelations dropped to 23, but many travelers arrived at their destination without their bags.
Munoz, who’s in a wheelchair, relies on custom medical equipment to get around. Munoz said his luggage was lost three days ago."I was looking for my luggage with my medical supplies and my prescription medications and my driving hand controls. They told us it out was out for delivery but when we were looking it up online, they were saying my claim number isn’t registered.
"Everything went smoothly, we were on time and then we arrived here in Houston and our bag that we checked is not here," Wilson said. While so many passengers were stranded, United Airlines CEO Scott Kirby decided to take a private jet to avoid the nightmare. He’s since apologized for the ‘insensitive’ decision.