LEHI – Spectacular sunsets. Turquoise blue waters. Lush green mountains. For the Prettyman family, Hawaii offered an amazing holiday experience.
"They brought another one, dropped off the replacement and towed away the vehicle that we've had," Prettyman said. Eric Prettyman shows Matt Gephardt the letter he received from a car rental company saying he was responsible for over $1,400 in damage he says he did not cause. "Rental car companies are overextended in many cases. These damage claims go into a pile, so to speak, and then someone has to inspect that, and an adjuster has to look at it, and then the car goes to a body shop, and then the estimate comes back," he explained.