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NZ couple demand fare refund after being seated next to ‘snorting, farting’ dog on SIA flight

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A couple from Wellington, New Zealand, have demanded a refund from Singapore Airlines (SIA) after a dog in their row ruined their travel experience, they say. Mrs Gill Press and her husband Warren had bought premium economy tickets for their 13-hour flight from Paris to...

Unwilling to downgrade, they decided to stay put. But midway through the flight, they claimed the dog’s presence became unbearable.

Before landing, the flight attendants told them that an incident report had been filed and that SIA would be in contact with them.Two weeks later, the airline responded, offering them gift vouchers worth $200 to use on the KrisShop website. Mrs Press rejected the offer as she felt it was inadequate compensation for the cheaper seats they ended up taking.

“In this instance, we were unable to move Mr and Mrs Press within the same cabin as the premium economy class cabin was full.”

 

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NZ couple demand fare refund after being seated next to ‘snorting, farting’ dog on SIA flightSIA offered gift and travel vouchers to the couple, but these were turned down. Read more at straitstimes.com.
Source: straits_times - 🏆 5. / 69 Read more »