Coming out of the pandemic, Mary Kay Henry, international president for the union SEIU, said it’s time for Congress to ensure airport workers are paid a living wage. | Elaine Thompson/AP PhotoArtificial intelligence is growing in the travel and tourism industry, spurring mixed feelings — including whether it will help a worker shortage or cause problems that could include providing misinformation.1.
AI is already being used in the travel industry to help with travel planning and customer service through chatbots — something not everybody is a fan of. Rep.“I don’t want to talk to an algorithm to help me reschedule a flight or make sure my tour is going to happen,” Larsen said. “We’re still struggling to get international and business travelers back in the same way that they were, and a lot of that has to do with the challenges that we’re seeing in the air travel experience,” Barnes said,
That includes jobs from gate agents to air traffic controllers. Mary Kay Henry, international president for the union SEIU, said that the U.S. has 1,200 less air traffic controllers than it did a decade ago.