“We recognise Qantas has not been where it needs to be for a long time,” Hudson said last week.
The financial commitment will help fund its contact centre revamp, the issuance of extra frequent-flyer points, and improve its in-flight catering. Qantas also said it wants to expedite pre-announced commitments including the re-platforming of its smartphone app.The update revealed that trading conditions for Qantas this quarter mirror the same period in 2023, meaning its recently battered reputation has not reduced demand.
When announcing the airline’s financial results while she was chief financial officer last month, Hudson endorsed Joyce’s strategy for the group and said last year’s record profit was not as good as it gets for Qantas. Qantas said it was earning margins of 18 per cent for its domestic arm and up to 12 per cent for its international division at the time.
There are a host of reasons a flight may be cancelled such as poor weather conditions, staffing issues, Airservices Australia resourcing troubles, or other supply chain disruptions. Despite this, Qantas has been repeatedly accused of a disproportionate number of cancellations on key routes.
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