Travel website Booking.com has left many hotel operators and other partners across the globe thousands of dollars out of pocket for months on end, blaming the lack of payment on a “technical issue”.and Europe among hoteliers who are venting their frustrations in Facebook groups as rumours swirl about the cause of the failure to pay.
“There was one chunk that got delayed, separate from the rest, and then all payments disappeared. So six months without payment,” he told the Guardian. Part of his frustration has been the struggle to get in contact with anyone at Booking.com about the issue. Emily Stanley, an Australian running a two-bedroom villa in Bali, managed to get paid out last week for the A$11,000 she was owed since March by tracking down a finance officer on Facebook.
“It was a very hard six months. Very stressful, many tears. I’m trying to be glass-half-full but it’s really hard holding onto that negative energy because people are just walking all over you.”Trandafir Rat, a villa operator in Denmark, said he was also forced to take on extra jobs to cover debts. He says his electricity will be cut off in the start of October unless he gets paid the €10,000 he says Booking.com owes him.
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