In April I received a text message from my neighbour saying that while I was away her 91-year-old friend had left their house after midnight and lost control of her car, driving directly into my wall causing extensive damage.In the exchange of texts my neighbour said, as they weren’t directly responsible, that it would be best to deal with their friend directly.
They sent out a surveyor to inspect the work to make sure it was up to standard. He reported back to the loss adjuster at Direct Line who “offered” me £4,000 for the repair. The accident happened in April. Your neighbour told you she “lost control of the car” and drove up the grass bank and into your wall. It had gone midnight after dinner at your neighbour’s house.
You say you waited 45 minutes on hold to Direct Line when first contacting them before having to explain the situation to them in full and that they were thrown by the fact you were making a claim on the driver’s behalf which resulted in lots of explaining. You believe that she paid her premium in good faith and yet the insurer seemed intent on haggling down the cost of your repairs.