BENGALURU: Travel website Kayak is making changes to let customers exclude specific aircraft types from searches, and booking sites are looking to reroute passengers, after an unexplained Boeing jet crash that killed 157 people in Ethiopia.
"We are releasing that enhancement this week and are committed to providing our customers with all the information they need to travel with confidence." The Twitter accounts of Southwest and American Airlines were swamped with customers asking for refunds or to be moved to other flights, and complaints about long hold times before being connected to a representative.
Boeing has been mentioned more than 590,000 times on Twitter, a 2,300 percent increase from median daily mentions figures. Boeing has said it has no reason to doubt the airplane, and Southwest and American have both said their fleet data showed the plane was safe. Norwegian travel agent Berg-Hansen, dealing with cancellations of flights on Norwegian Air's 737 MAX planes, said clients were mainly concerned with whether their flights were still scheduled to fly and the need to re-book if so.
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