Expert reveals the technicality insurers are using to deny claims

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Sky News has obtained figures that show complaints about the travel insurance industry have tripled in the past financial year.

Concerns over unclear alcohol-related policies have risen after two Australian women were denied claims after drinking on holiday.Ella Cutler

It's unclear how much alcohol she consumed and whether that affected her impairment, but CHOICE Insurance Expert Jodi Bird said companies will often try to get to the bottom of it. "We are not able to provide any further information about the specific policy or claim due to privacy reasons." Her blood alcohol level was never tested, but it's alleged Cover-More used her bar tab and estimated her body weight to calculate a blood alcohol level at the time of her fall.

 

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