Putting people first: The power of being a purpose-led organisation

Experience the magic of ‘Carols on the Piazza’ at Melrose Arch…Savina Harrilall, Chief People Officer at Mukuru

Underlying this people-centric ethos is the belief in a diverse workforce. A diverse skill set is not only a strength but a necessity for a company that wishes to be purpose-led. With 56% female representation and employees ranging from high school graduates to PhD holders, Mukuru understands the unique perspectives and innovative ideas that such diversity brings.

Again, this is where a strong leadership team is essential in transforming into a purpose-led business. These are the individuals who must embody the company’s mission and values. They must lead from the front and create a culture where all the employees feel connected to the organisation. It is more important than ever given how hybrid work has become normalised.

We are a business that puts the customer at the centre of everything we do, and for that reason, we serve clients across physical and digital channels, by various payment methods as well as a range of engagement platforms including WhatsApp, USSD, contact centre, App, website, agents and a branch and booth network.

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