One hundred and seventy-one travellers returning from a March break vacation in Cancun, Mexico, faced a nightmare scenario as their Flair Airline flight to Ottawa was delayed for two days.
Carley recounts the flight home, which began with multiple delays on Thursday while waiting at the airport. She says they received a message from Flair, informing passengers of a delay because of a "diversion" which was out of the airline's control and for safety. Later that evening, the flight was cancelled. A hotel would be provided for the night.
Carley says throughout the process, minimal food was handed out, which included a bottle of water and a small snack. Back at the hotel, passengers were given a sandwich, she said.In a statement Monday, Flair Airlines repeated a lot of what it said on the weekend, adding, "Regarding GPS navigation, Flair complied with Mexican authorities' requirements, ensuring safety with a fully operational secondary navigation system.
"The CTA is getting pretty good at deciphering airline lingo when it comes to, you know, try to understand the root cause of some of these delays," Gradek says. "The CTA in particular is being very, very picky when it comes to, things that are safety related. You know, if the aircraft is okay and passengers are on it and you're pushing back and then you've got an air leak or an oil leak showing up on the airplane, that's safety.
"If you can't, you would be able to get back moneys that you incurred that were non-refundable. The minute you do leave on your trip, though, it's no longer a cancellation it's called interruption and there are provisions from many insurers that pay a dollar amount for daily costs, such as accommodation, food expenses, even one way airfare back home. So the airline has to either give you the money, make alternative arrangements, or it becomes a claim to your insurance company.
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