Icelandic budget airline Wow Air abruptly ceased operations on Thursday, cancelling all flights and stranding passengers around the world.
Ireland's Aer Lingus said that it would offer special rescue fares to Wow Air passengers who were scheduled to fly between Thursday and April 11. Customers who have Wow Air tickets for trips after April 12 are eligible for "value fares" with Aer Lingus, the company said.In a section of the alert with the heading "What are my rights?" the airline outlined how some passengers may be entitled to compensation for their cancelled flights.
The airline's customer support account on Twitter was hit with request after request for help. A litany of apologies in public messages Thursday instructed individual customers to send their booking information through private, direct messages for assistance. Customers complained about canceled flights, demanded refunds and asked for new bookings to continue their journeys.