The new U.S. airline rules on fees and refunds are the talk of the travel world. Here’s what to know.A line for Alaska Airlines customer service wraps around the baggage drop-off kiosks at the Ted Stevens Anchorage International Airport on Friday, Dec. 23, 2022.
The refund rule also applies to baggage fees if a checked bag is not returned within 12 hours. Further, airlines must refund passengers who paid for Wi-Fi, seat selection or in-flight entertainment if the services are not provided. What the rule doesn’t say but frequent travelers know is this: The seat you’ll receive likely is at the back of the plane, in the middle, next to the potty. But hey — it’s a seat.Rules for flights, particularly for the cheapest of the cheap seats, change all the time. Most recently, Alaska Airlines started awarding just 30% of the miles flown to frequent flyers if they buy a Saver ticket. Delta Air Lines doesn’t award any miles at all for Basic Economy travelers.
Well, travel writer John DiScala took advantage of this clause when booking a trip to see family in Canada. After booking the trip for his family, he and his wife discussed the plans. That evening, he went back to cancel. But Air Canada didn’t get the memo — and tried to keep some of the money. DiScalaFor their part, the airlines have been mum on the new rules, deferring to their lobbying outlet,