This can happen for several reasons – maybe the hotel overbooked, some guests stayed longer than expected, or somebody bought out the whole hotel for an event. Something has to give: A hotel can’t quickly build another room for you to occupy, and it can’t throw a current guest out. The “why” doesn’t matter; the hotel is simply unable to honor a reservation. What you need to know is how the hotel plans to fix the problem and what rights you have if it doesn’t find an acceptable fix.
If a hotel has rooms but in a different price or location category than specified in your reservation, normal practice is to upgrade you to a bigger/better room, where available or to book you in a lesser room for one night and adjust the price. What to do? As with most such situations, if the hotel offers you an acceptable fix, take it if it’s at all reasonable. If the offer isn’t great, ask for some extra compensation. Even when a proposed fix is a disappointment, shrug it off, just say “kismet,” and go to dinner or bed rather than hassle into the wee hours.
Yes, your reservation is a contract, which the hotel is unable to fill. You could sue for damages, in small claims or regular court. But a lawsuit next month doesn’t solve the problem of a room tonight. My suggestions:
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