As the hospitality industry grows amid the boom in leisure and business tourism, so does the standard for luxury accomodation and customer satisfaction.The hospitality industry is dynamic in nature, the reason being that it is constantly adapting to the development in technology and the changing preferences of the guests.
, including platforms like Mews, which facilitate the functioning of hotels. This change is due to a transition from conventional hospitality industry models to more complex and individualistic styles.During the early years of the twentieth century, hospitality was the name of the game when it came to hotels. Such hotels as Plaza in New York or Savoy in London represented sophistication and created an environment where guests could escape to luxury.
The advancement of information technology at the turn of the millennium changed how guests engaged with the hotels. Internet reservations became standard practice and guests were able to leave comments online for others to read. During this period, modern hotel software was a turning point in the industry of hotel services. Solutions such as Mews were able to offer a suite of tools that handled reservation, communication, and operational tasks within one system.