Valerie and Wes Johnson planned and saved for four years to take two of their grandchildren on an epic, 3-week vacation across England last summer.
The night before the flight, she checked in on American's website -- although she couldn’t get boarding passes. Then when the Johnsons arrived at the airport, they got crushing news from an airline employee.They called Expedia from the airport and were told their tickets were canceled.Luckily, they'd arrived nearly four hours before their flight, because they spent three hours at the check-in desk while employees tried to find their missing tickets.
Months later, after the otherwise successful trip, the problem of the twice-purchased seats still wasn't resolved. They appealed to their credit card company, American Airlines and Expedia. After no success on their own, they reached out to NBC 5 Responds for help.“I'm just so pleased that we reached out to you and you all responded,” Val said."When situations like this occur, we advocate for the traveler to find the best outcome.