America is absolutely packed with great chain eateries where customers are treated to a consistently good meal and dining experience.
However, according to new data, Americans adore two chains known for their affordable steaks and casual setting more than all of the others.released on June 25. This edition of the annual study was based on more than 14,000 customer surveys conducted over the 12-month period that ended in March this year.Participants were first asked to rate their recent experiences with major full-service and fast-food chains, then those ratings were used to assign each chain a score out of 100.
"LongHorn demonstrates its commitment to customer satisfaction by countering the shrinkflation trend and providing more value to diners. The chain is also working to maintain a quality-focused culture," the ACSI said in aon its 2024 survey results."Meanwhile, Texas Roadhouse is focusing on keeping prices low, despite inflation, while investing heavily in staffing to maintain team continuity.
Meanwhile, Chick-fil-A received the highest customer satisfaction score from every fast-food chain considered in the ACSI study. This is the chicken chain's tenth consecutive year in the top spot, though its 2024 score is slightly lower than KFC came in second among fast-food chains with a score of 81, while Arby's. Culver's, Panera Bread, and Starbucks all tied for third place with 80 points.Zoe Strozewski is a News Writer for Eat This, Not That! A Chicago native who now lives in New Jersey, she graduated from Kean University in 2020 with a bachelor’s degree in journalism.Galvanized Media