The WestJet check-in area at Pearson International Airport is photographed in Toronto, Saturday, June 29, 2024. THE CANADIAN PRESS/Christopher Katsarov
They turned around and went back to Thorold, returning to Pearson at 6 a.m. Tuesday for the rescheduled flight at 9:30 a.m."Why are we not on the flight? Because they did not send us a rebooking when they rescheduled the flight," she says. However Ferguson says she's already spent the extra money she saved for the trip on additional gas and food and doesn't have anymore left to purchase extra meals and another night at a hotel after being rebooked on another flight set to depart Toronto on Thursday."I have a debit card that I think had a few dollars on it, but I can't even use it because it keeps getting declined. I can't reach the bank to find out what's going on.
Ferguson said that the situation has effectively left her stranded with two kids and no money to cover expenses. "It's just, it's just nerve-wracking for me, because I have to be in a situation where I have to try figure out where their next meal is coming from," Ferguson says. "In compliance with the Air Passenger Protection Regulations , in the event reaccommodation with WestJet or an alternative airline isn’t available within 48 hours of a guest's scheduled departure, guests are entitled to request a refund to their original form of payment."
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