WestJet Airlines customers are growing anxious about a lack of communication from the company following a strike that left some passengers stranded and out thousands of dollars in travel expenses, with no clarity on how much they will be compensated.
In an e-mailed statement, WestJet spokesperson Madison Kruger said customers are entitled to request a refund to their original form of payment in the event of a flight cancellation if alternative travel arrangements were not provided to them within 48 hours, according to the Air Passenger Protection Regulations .
After three nights of hotels, two extra days of a car rental, three days’ worth of meals, a ferry rebooking, two extra days of airport parking and a phone bill run up by international calls, Ms. Offner said she has $1,500 in unplanned expenses and is unsure if she’ll be reimbursed. “The courts have held that the declaration of a strike marks the onset of a labour disruption. Therefore, flights disrupted due to a declaration of a strike and the strike itself are considered outside of a carrier’s control under the APPR,” she wrote.
“One was a customer service survey on Sunday, which is ironic, and I did not fill out. It’s now expired. And then the second one I received Wednesday, which was prepare for your upcoming flight for the flight from Boston to Regina. Their return trip for the trip that never happened and that I can’t cancel,” she said.