Air travel is getting worse. That's what passengers are telling the US government

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Air travel is getting more miserable. That’s the verdict from travelers, based on the number of them who file complaints with the U.S. government last year. The Transportation Department says it received nearly 97,000 complaints in 2023, up from about 86,000 the year before.

Holiday travelers wait for their luggage after arriving at Salt Lake City International Airport Wednesday, July 3, 2024, in Salt Lake City. A traveler walks through Miami International Airport, Wednesday, July 3, 2024, in Miami. A long Fourth of July holiday weekend is expected to create new travel records. Passengers wait in line to go through TSA security screening at Orlando International Airport Wednesday, July 3, 2024, in Orlando, Fla.

rose by more than one-fourth compared with 2022. Complaints of discrimination, while small in number, also rose sharply. Most were Airlines receive many more complaints from travelers who don’t know how or don’t bother to complain to the government, but the carriers don’t release those numbers. The Transportation Department is modernizing its complaint-taking system, which the agency says will help it do a better job overseeing the airline industry. However, the department now releases complaint numbers many months late. It did not issue figures for the second half of 2023 until Friday.

 

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