Calls for more Uber complaint clarity after rideshare driver convicted of indecent behaviour

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Uber News

Taxi,Transport,Rideshare

App-based rideshare services like Uber have made it easier than ever to travel. However, users have been left unsatisfied by the lack of action after reporting inappropriate incidents.

An Adelaide woman was unhappy with how Uber handled her complaint against a driver who was convicted of behaving indecently towards her.Uber introduced a privacy-audio feature in April 2024 to help boost safety for its users.It was an ordinary weekday afternoon in the Adelaide CBD and the 27-year-old had just finished work.

After pleading guilty to the offence, the man was placed on an 18-month good behaviour bond, requiring him to be "supervised by community corrections and abide by directions relevant to sex offender treatment and counselling".

However, due to the lack of transparency around how Uber responds to complaints, Professor Fileborn said it was not clear whether these features did protect people.Harrison Cal relied on Uber for a long time and said his overall experience with the company had been positive. "Since April 2024, riders and driver partners have had the peace of mind of being able to enable audio recording through the Uber app's safety toolkit to help encourage safe and comfortable interactions," an Uber spokesperson said.

"The accountability was much less and so the potential for people … to do something which might not be in your interest, there were less barriers.Ms Pimlott said she was left shaken by her experience and was not satisfied with Uber's response.

 

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