Thomas Cook missed the digitalisation boat, and suffered for it: experts

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If companies fail to see how the internet could affect their business, they're doomed - and this is exactly what happened to British travel giant Thomas Cook.

"Travel has taken over the internet. You no longer need specific travel insurance as it comes with your credit card, and you can book through sites like Bookings.com or AirBnB. If you want advice or further information you simply use Tripadvisor.com.

He said this was a lesson for consumers to start trusting online platforms because Thomas Cook just proved that these businesses are more stable and offer much better value. “We are deeply saddened by the news of the demise of an iconic international travel brand and the impact to staff and travellers. It is unlikely however that the closure of Thomas Cook will impact large numbers of South African travellers, as the group did not operate in South Africa, nor to our knowledge was it a direct supplier of product to the South African travel industry,” says De Vries said.

She said most travel insurance included emergency medical expenses, a hospital cash benefit per day, personal accident cover in the event of death or permanent disability, emergency travel and accommodation, legal assistance and personal liability cover, among others.Nagtegaal explained the differences:If you’re travelling for business you would fall into one of two categories.

 

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