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Council bars travel agency over Hajj fiasco | The Post

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The South African Hajj and Umrah Council has barred New Heights Travel from operating after it cancelled a tour and failed to refund over R2million to customers.

Durban - THE South African Hajj and Umrah Council has barred New Heights Travel from operating after it cancelled a tour and failed to refund over R2million to customers. But the pilgrimage was cancelled allegedly due to changes to the booking process.One of the agency’s clients, Rafieq Saville, said he paid R53500 for the trip for himself and his wife.

He said a week before the pilgrimage, Malek told him the Saudi Ministry had changed its booking format for Hajj and Umrah to an online portal.

 

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