“Airlines are trying to be accommodating,” says one travel industry analyst, “but they’re giving out refunds only on a case-by-case basis” in response to the coronavirus.
“Every cancellation, especially those which blocked the host’s calendar dates for a few dates, are lost business opportunities [for the host]” the Airbnb employee wrote. “Therefore, your host is the best person to determine if this refund request is acceptable after taking business factors into consideration.”
Huynh replied: “Please tell me how I can avoid knowing in advance that a global virus outbreak will occur in the country that I will be traveling to. If you can I can definitely avoid this problem in the future.”
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