Under the Package Travel Regulations, travellers are entitled to a full cash refund within 14 days if their package holiday is cancelled.However, the Association of British Travel Agents argues that they would go bankrupt if they repay customers now when they are not receiving revenue from bookings. It says people should accept the
being issued and that these are financially protected by ATOL, which guarantee your money back if the company goes out of business., an ABTA spokesperson said that companies issuing the credit note 'must expressly identify the original booking reference and attach a copy of the cancelled booking confirmation/cancellation invoice and, where appropriate, ATOL certificate.'The Refund Credit Notes might look different, depending on your holiday provider.
in the meantime, it is protected by ABTA/ATOL if your original booking had that protection, so you would be reimbursed if the travel company failed financially.ABTA says it should include an expiry date, which is the date to which your money is protected, and is based on your travel company’s financial protection arrangements.Full details of what it should include can be foundNo.
The information in this story is accurate as of the publication date. While we are attempting to keep our content as up-to-date as possible, the situation surrounding the coronavirus pandemic continues to develop rapidly, so it's possible that some information and recommendations may have changed since publishing. For any concerns and latest travel advice, visit
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